Need help with Lunar?
Talk to our team.
Whether you are setting up your first store, ringing counter sales, importing inventory, or reconciling daily cash, our team is ready to help you directly.
Chat on WhatsApp
Quickest for questions & screenshots
Send a message or screenshot directly to our support team. Ideal for fast answers while you are running your shop.
Call Our Team
Mon – Sat, 8:00 AM – 6:00 PM EAT
Speak directly with a support specialist in Kampala for hands-on guidance on sales, stock, or account setup.
Email Helpdesk
support@lunarerp.com
For detailed requests, invoice records, data migration files, or billing inquiries. Responses within a few business hours.
What can we help you with?
Choose the area you need guidance on to get immediate advice or send a tailored request to our support team.
Setting up Lunar & importing stock
How to add your product SKUs, starting quantities, prices in UGX, and warehouse locations.
Sales, invoicing & counter receipts
How to issue numbered invoices, print receipts, and track customer payment statuses.
Managing stock & branch transfers
How to record stock adjustments, receive goods from suppliers, and transfer between stores.
Accounting, expenses & P&L
Understanding your double-entry ledger, recording operational expenses, and viewing net profit.
Adding staff & user permissions
How to create user accounts for cashiers or managers and restrict access to confidential margins.
Something isn't working / Technical issue
Troubleshooting receipt printers, slow connections, login access, or document errors.
Send us a message or request a callback
Fill in your details below and an onboarding or support specialist will reach out to your WhatsApp or phone number.
Everyday answers for shop managers and owners.
Clear information on printer compatibility, network connectivity, user permissions, and on-site support.
Lunar is optimized for East African connectivity realities. Everyday sales and counter transactions continue smoothly, and records sync with your cloud ledger once connectivity is restored.